Safeguarding Funds

Our payment and foreign exchange services are provided by leading Financial Technology (FinTech) Companies, as listed below.

When funds are posted to your account, in line with regulatory requirements, the regulated [payment/e-money] institutions who we work with safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner [e-money/payment] institutions’, or our, insolvency. Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.

If you require a breakdown of the exact amounts of funds you have safeguarded at each of our [e-money/payments partners] at a particular point in time, please do not hesitate to contact us.
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FCA
Authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution (ref 900797)
Transacted
$21 billion in 2022
Majority owned by
Santander Bank
Fully Regulated in
21 Countries
More Information
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FCA
Authorised and regulated by the Financial Conduct Authority as an Electronic Money Institute (ref 900199) 
Transacted
$24 Billion in 2022
Wholly owned by
Visa
Over
100k Clients
More Information
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FCA
Authorised and regulated by the Financial Conduct Authority as an Electronic Money Institute (ref 504346) 
Transacted
$6.8 Billion in 2022
Over
300K Payments per year
Currencies
58
More Information
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FCA
Authorised and regulated by the Financial Conduct Authority as an Electronic Money Institute (ref 927951) 
Transacted
$750 Million in 2022
Local Payment Routes
20
Currencies
35+
More Information

SAFEGUARDING YOUR FUNDS

CLIENT PROTECTION
Client funds are held in segregated accounts, entirely separate from our partners' own operating accounts.
SECURITY CONTROLS
Two-factor authentication, IP restrictions, & real-time intrusion detection systems.
USER AUTHORITY
Control users' roles & online permissions. Advanced 10-eyes processing technology.
ROBUST INTERNAL RISK MANAGEMENT
Each of our partners' have strict governance and operational processes in place to scrutinise the accuracy of each of their transactions, with appropriate involvement from their Directors.
TIER 1 BANK
All client funds stored in accounts with Tier 1 banks.
CAPITAL ADEQUACY
The FCA reviews our partners' capital adequacy on an annual basis.

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